Our Quality Commitment

Quality Management System (QMS)
Commitment to Quality and Customer Satisfaction is paramount in everything we do at Fidelity. Our ISO-9001:2015 Quality Management System (QMS) reveals our dedication to Quality and continuous improvement of our processes and procedures. Our success is based upon the satisfaction of our customers and the partnerships we build with them and our supplier/subcontractor supply chain. Our customers have come to recognize Fidelity Technologies Corporation as an innovative, reliable, results-oriented contractor and business partner. We are not just doing things right, we are doing the right things.

Our Quality Policy:

  • Meet or exceed customer expectations
  • Continual improvement
  • Customer feedback

Our Quality Manual:

  • Commitment to Quality of Performance
  • Commitment to Proactive Innovation
  • Commitment to Continual Improvement

Our ISO Certificate:

Our Procedures Manual:

  • Procedures to address each element of ISO 9001:2015.
  • Forms under documentation control

Instructions Manual:

  • Instructions for quality and business processes

Manufacturing Quality Management:

The Fidelity Quality Management System is planned, developed, implemented and maintained, providing a complete Quality Program incorporating ISO 9001:2015 as well as Fidelity requirements to ensure customer needs are met and exceeded. The system applies to all quality activities. Documented planning, program readiness and implementation, manufacturing, delivery, installation and service procedure, supplemented by work instructions, forms and reports, are established and used by trained and experienced personnel for maintaining the system and supporting product acceptance.

Software Quality Management:

Our software Quality Management Process is a method in which corrective action is taken in order to decrease the risk of repetitive problems. This is accomplished through disciplined, best practice/process improvement techniques as well as internal audits of our procedures.

By continually improving on our internal processes, along with tracking of software phases based on required and controlled matrixes, early detection and correction in the event of a deficiency is not only efficient, but effective.

Continuous improvement is dependent upon our Quality Management System process already in place, as well as improvement with senior stakeholders, management, employees and any 3rd party performing a contractual business activity. Building a firm partnership allows us to confidently meet customer requirements within budget and on time.